Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• Unused and in its original condition
• In its original packaging
• Accompanied by proof of purchase

Certain items may not be eligible for return due to hygiene, custom orders, or final sale items. These exclusions will be noted on the product page where applicable.

How to Start a Return

To initiate a return, please contact us at hello@aestheticglow.net with:

• Your order number
• The item(s) you wish to return
• The reason for the return

Do not send items back without contacting us first.

Once your return request is approved, we will provide you with return instructions and the correct return address, which may vary depending on the item and supplier.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Return shipping addresses are provided only after return approval and may differ from our business location.

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, or incorrect so we can resolve the issue promptly.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to your original payment method
• Processing times may vary depending on your payment provider

Shipping costs are non-refundable unless the return is due to our error.

Contact

For all return and refund inquiries, please contact:
📧 hello@aestheticglow.net